CRM (Salesforce) Administrator | June 2022 – Feb 2023
Led end-to-end functionality and user experience of the Salesforce system, focusing on CRM administration, data modeling, declarative development, and Apex programming.
Collaborated with business stakeholders to align goals with strategic plans, developed custom objects, fields, validation rules, and automation using Flows, Approval Processes, Process Builder, and Workflows.
Managed user roles, profiles, data access controls, security protocols, and ensured system integrity through regular audits and data cleanup efforts.
Provided documentation, ongoing training, and support, while optimizing system performance in line with Salesforce updates and best practices.
Worked cross-functionally using Agile methodologies to implement system improvements, perform quality testing, and ensure new features met defined acceptance criteria.
Managed CRM/sales tools like Clari, HubSpot, Outreach, and Gong, overseeing user administration, configuration, and report/dashboard creation.
Performed unit testing, designed SQL queries for data validation, and conducted API testing for Salesforce integrations using Postman.
Electrical Engineer | May 2013 – Sept 2014
Managed and optimized software and electrical systems, ensuring smooth operation through configuration, troubleshooting, and technical support.
Utilized AutoCAD for designing system layouts and conducted detailed assessments to meet project specifications.
Applied MATLAB for data analysis and system modeling, contributing to efficient project execution with strong problem-solving skills.
Identified, documented, and reported defects, providing technical support for both electrical and software-related issues.
IT Intern | Sept 2012 – May 2013
Managed Microsoft SQL databases, ensuring alignment with project objectives and effective data synchronization between systems.
Applied Java expertise to support software development tasks, troubleshooting code issues to enhance system functionality.
Provided collaborative technical support to team members, fostering a productive work environment.
Supported software testing by executing test cases, reporting defects, and gaining hands-on experience with troubleshooting and data validation.
Lecturer | July 2010 – Sept 2012
Provided technical support in microprocessors, programming, and electrical system design, assisting students and staff with challenges.
Delivered engaging instruction in computer programming and software engineering, focusing on practical skills in C++ and Java.
Conducted hands-on training and lectures to impart software development skills to students, enhancing their technical proficiency.
Supported students and staff in overcoming technical issues related to programming and electrical system design.
Oct 2014 – May 2022
Took a personal sabbatical, focusing on family care while developing essential life skills such as time management, multitasking, and organizing work to effectively balance responsibilities as a mom.
Enhanced technical proficiency in SaaS and Cloud Computing by earning certifications like Salesforce Certified Associate and Salesforce Certified Administrator, and mastering Boomi for SaaS integration, preparing for a successful return to the tech field.